The first step in resolving a dispute or complaint is to contact our Customer Support team. They will investigate your complaint and respond with their findings and proposed resolution. This step may involve communication back and forth to gather additional information.
If you are not satisfied with the outcome of the investigation, or if the issue remains unresolved, you can send your complaint or reclamation to the address: stiznosti@betano.cz. In the footer of our website, you can also find our Complaints Policy for further information.
Any serious concerns and disputes can be forwarded directly to the regulatory authority.
If all other avenues have been exhausted, and you believe that your complaint is still not adequately addressed, you may consider seeking legal advice from a legal professional or consumer protection agency in your jurisdiction.
It's essential to keep records of all communications, transactions, and relevant details related to your complaint throughout the process. Be patient and allow sufficient time for our platform's investigation and response.