- Contact our Customer Support with your complaint. We will investigate and respond with our findings and a proposed resolution — this may involve some back-and-forth to gather more information.
- Submit a formal complaint through our complaints form if needed. Use this for any grievance, complaint, or disagreement related to games or transactions on Betano.
- For further details on how complaints are handled, see our Complaints Policy in the footer of our website.
Serious concerns and disputes can be forwarded directly to the relevant regulatory authority.
If you have exhausted these steps and still feel your complaint hasn't been resolved, you may wish to seek legal advice from a legal professional or consumer protection agency in your jurisdiction.
Keep records of all communications, transactions, and other details related to your complaint, and allow sufficient time for investigation and response.