Although both options restrict access to your account, they differ significantly in purpose and effect.
Account Closure is typically a temporary measure, covering:
- 48-hour Take-a-Break
- Temporary Self-Exclusion via your Betano account
- Nationwide Self-Exclusion (RVO)
- Account closure via the contact form
Self-Exclusion or Take a Break can be activated via My Account → Profile → Player Protection. To request closure via the contact form, submit it using your registered email — after a 14-day notice period, your account will be closed, with the possibility of restoring it later.
Account & Data Deletion is a permanent action, performed only at your request:
- Your account is permanently closed and cannot be reopened, and you cannot open a new account.
- Your personal data is erased in accordance with our data retention policy.
To request deletion: Privacy Notice → § 5.2 → Right to erasure → Account Deletion → Submit request. If you don't have access to your account, email dpo-office@betano.cz from your registered address, including your username.