If a card linked to your account is no longer in your possession, you may be asked to provide one of the following documents:
- An official document issued by the bank confirming the card's cancellation
- A screenshot of the cancellation email from the bank
- A screenshot from your banking app showing the card's status as canceled or lost
To upload the documents, go to My Account → Profile → Verification Process, then select "Additional Document" from the drop-down menu under "Other Document".