When you initiate a withdrawal, the request goes through several steps before it is completed.
1. How to check your withdrawal status
The status of your withdrawal request will be displayed automatically on the Withdrawal Submission page as soon as you initiate your withdrawal via My Account → Transactions → Withdrawal.
You can also track the progress of your withdrawal and receive real-time updates via My Account → History → Transactions. Your withdrawal request and the current status will be displayed.
2. Verification Requirements
If your account or selected payment method has missing verification documents, the Withdrawal Status “Needs Action” will appear.
A message will clearly indicate which documents are required.
You will be guided to the verification screen to upload the required documents.
Once the verification is completed, your withdrawal will continue processing.
3. Withdrawal Processing Statuses
A. Withdrawal Queued for Completion
Once your withdrawal enters the queue for processing, the following status will appear on both your Withdrawal Submission Page and Transaction History:
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Withdrawal In Progress
Reviewing your withdrawal
Your withdrawal request has been received and is being processed.
Withdrawal Sent to Provider
Once the withdrawal is sent to the provider, the status changes to:
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Withdrawal In Progress
Finalizing your withdrawal
Funds on the way!
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Withdrawal Successful!
In this phase, your funds have been sent by Betano and are currently being processed by the financial institution.
Once your withdrawal has been successfully processed, you will receive a push notification on your device confirming the transaction. Please note that this feature is only available if push notifications are enabled in your Notification Center settings.
B. Withdrawal Not Queued for Completion
If the withdrawal is not yet queued, the following messages will appear:
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Withdrawal In Progress
Reviewing your withdrawal
It’s taking longer - stay tuned for updates.
This status means your transaction is taking extra time to complete, as it is currently undergoing additional review to ensure accuracy and security.
Cancellation Option
If your withdrawal has not yet been sent to the provider, you will have the option to cancel it via the Cancel Button in Transaction History.