If something isn't working properly on the website or app, work through the steps below.
On the website
- Check that your internet connection is stable — a slow or intermittent connection can affect the site.
- Update your browser to the latest version.
- Log out and log back in.
- Try a different browser to check if the issue is browser-specific.
- Restart your device.
On the mobile app
- Restart the app by closing it fully and reopening it.
- Check for app updates in the App Store or Play Store and install any available.
- Uninstall and reinstall the app from the official store.
- Confirm your device meets the app's minimum system requirements.
- Check that your internet connection is stable.
Still not working?
Contact Customer Support through one of the communication channels available in the footer of this page. Include your device model, operating system version, and any error messages you saw — this helps us diagnose the issue faster.