Live Stream is available for registered customers with verified accounts, and an account balance of at least 5,00 CZK, or an open bet within the last 24 hours.
If you are experiencing difficulties with Live Streaming, follow these troubleshooting steps:
Check Account Balance: Ensure that your account has a minimum balance of 5,00 CZK.
Recent Bet Settlement: Confirm that you had a settled bet within the last 24 hours.
Refresh the Page: Technical issues can often be resolved by refreshing the page in your browser.
Disable Ad-blockers: Some ad-blocker extensions may disrupt Live Streaming. Temporarily disable them and try again.
Try a Different Browser: Switch to a different browser to check whether the issue is browser-specific.
Uninstall/Reinstall the Application: If you're using the mobile app, uninstall and reinstall it, then try again.
Logout/Login: If you're on a browser, log out and log back in to your account.
Check Internet Connection: Make sure you have a stable and reliable internet connection. Low bandwidth can affect streaming quality.
Update Browser and Plugins: Ensure your browser and all relevant plugins (e.g., Adobe Flash Player) are up-to-date.
Please note that Live Streaming availability may be affected by geographical restrictions or licensing agreements, so make sure the service is supported in your region.