Lag or delays when placing bets, spinning slot reels, or playing live casino games are usually caused by your network connection or device performance, both of which are outside our control.
To minimize this:
- Use a stable, high-speed internet connection whenever possible.
- Make sure your device meets the recommended system requirements.
- Close other apps or browser tabs that may be using bandwidth or processing power during your session.
- If issues persist, contact your internet service provider or their technical support.
Network and device performance are the player's responsibility — see §12.2.1 of Betano's Terms & Conditions for full details on how this is handled.
If you have further questions, please contact Customer Support through one of the communication channels available in the footer of this page.