If you can't log in, the fix usually depends on what's happening. Work through the section below that matches your situation.
Forgot your username?
Go to the Betano login page and log in using the email address you registered with.
Forgot your password, or your new password isn't working?
- On the login page, click "Forgot your password?"
- Enter your email address or mobile number and your date of birth.
- Follow the instructions to create a new password.
If you've just changed your password and still can't log in, double-check that capital letters, special characters, and your keyboard language settings all match what you entered when you set it. Restarting your device, or logging in through a web browser instead of the app, can also resolve this.
Entering the correct details but still stuck?
- Make sure you're using the correct username or email address, and that your password is entered exactly, including capitalization.
- Try an incognito or private browser window to rule out cookie or extension issues.
- Try a different browser or device to check whether the problem is device-specific.
- Check the official website for any ongoing service outages.
Still can't log in, or think your account may be compromised?
Contact Customer Support through one of the communication channels available in the footer of this page, and include any error messages you received and the steps you've already tried.