You can cancel a bonus offer directly from your Betano account by following these steps:
Log in and go to My Account → Promotions → Active Promotions.
Find the campaign you wish to cancel and click the trash bin icon.
A confirmation pop-up will appear – follow the prompts to proceed or back out.
What Happens When You Cancel?
1. Cancelling an Upcoming Campaign
If the offer hasn’t started yet, you’ll just need to confirm the cancellation.
Once confirmed, it will disappear from your promotions.
If you click "Cancel" on the confirmation screen, nothing changes.
2. Cancelling an Active Campaign
-
You’ll receive a warning that:
Any remaining bonus balance will be lost
All winnings from bonus funds will be forfeited
Your real money balance and winnings from deposits will remain unaffected
Confirm to proceed, or cancel to keep the offer active.
3. Active Offers with Open Bets or Casino Rounds
Open Sports Bets:
You must wait for all bonus-related bets to be settled or use Cash Out before you can cancel.
Unfinished Casino Rounds:
Cancelling will forfeit both bonus funds and winnings from the unfinished round.
Your deposited funds and any winnings from them will not be affected.
If you see an error message and can’t cancel the Offer, the campaign may already be cancelled or expired. Also, the system may still be updating; therefore, try refreshing, logging out and back in, or waiting a few minutes and trying again.
If you encounter any difficulties, our support team is here to help through the communication channels available at the bottom of this page.