Despite efforts to maintain a stable and reliable platform, technical issues and internet disruptions can occur. Such disconnections may be caused by internet connectivity problems, server issues, or other technical challenges, often beyond the player's or casino's control.
Betano prioritizes the well-being of its customers and has implemented specific policies and procedures to handle disconnection scenarios:
Game Session Preservation: Betano uses advanced technology to preserve the state of a game session during a disconnection. If a player gets disconnected, the system saves progress and any wagers made, ensuring players can resume gameplay seamlessly upon reconnection.
Automatic Timeout: The platform may include an automatic timeout feature to protect players. If a player is disconnected, the system may automatically complete ongoing game rounds or wagers on the player’s behalf, ensuring they don’t miss potential winnings or incur losses due to interruptions.
Account Crediting: Any winnings from completed rounds or wagers during a disconnection are automatically credited to the player’s Betano account, guaranteeing rightful earnings are received and players are not deprived of rewards due to technical issues.
For further questions or assistance, you can contact us via the official channels available in the footer of this page.