Common reasons a settlement is disputed:
- Incorrect odds — the odds shown were wrong, or changed after the bet was placed.
- Incomplete information — unclear details about the event or its rules affected your betting decision.
- Technical issues — a difficulty that affected the settlement process or account access at a critical moment.
- Controversial outcomes — a disputed referee decision or event ruling.
How to resolve a dispute:
- Review the Terms & Conditions, which set out the rules and procedures for resolving disputes.
- Check the Betting Rules for the specific settlement rules that apply to that market.
- Contact Customer Support through one of the communication channels available in the footer of this page.
- Provide evidence from official sources to support your case.