If you see this message while registering, it usually means one of the following:
An account is already linked to your details (email, phone number, or ID)
- You may have registered before and forgotten about it — on the login page, click "Forgot your password?" to possibly recover the existing account.
- If you're sure you've never registered, contact Customer Support for help.
Registration fails with no clear error message
- This is often a temporary technical issue. Try restarting your device, app, or browser, updating your app, or using an incognito/private window or a different browser.
If the issue continues, please contact Customer Support through one of the communication channels available in the footer of this page.