If you're logging in and are asked for your 4-digit Two-Factor Authentication (2FA) code but haven't received it, try the following:
- Request a new code. On the authentication screen, click "Resend SMS" to get a new code instantly.
- Choose another delivery method. If SMS isn't arriving, click "Choose another method" and select Email or Voice call instead.
- Request it through the Virtual Assistant. Open a new chat in the Help Center, enter your username and email address, then select Registration/Login Issues → 2-step Verification (2FA). The Virtual Assistant will send a new code via SMS.