If your deposit does not appear in your Betano account after completing the process, here are the most common reasons and what to do:
- 3D Verification not completed — if your bank requires 3D Verification and you did not complete it, the deposit will not be processed. Try again and follow any verification prompts from your bank.
- Incorrect card details — double-check that your card number, expiry date, and CVV2 were entered correctly.
- Technical or network delay — wait a few minutes and refresh your account balance.
- Payment reversed by your bank — check your bank statement or contact your bank for details.
If none of the above applies and your deposit is still missing after 30 minutes, please contact our Customer Support through one of the communication channels available in the footer of this page.