If you try to log in, register, or finish registration and see a message that our records show you're listed in the Nationwide Self-Exclusion Registry (RVO), you won't be able to log in or create a new account for the whole RVO registration period.
Why this happens
Being listed in the RVO can result from your own request for self-exclusion, or from other conditions set by the Ministry of Finance. Betano has no way to view, change, or remove the reason for your registration — this is entirely outside our control. For the full list of possible reasons, visit the Ministry of Finance page.
One specific cause: household social benefits ("Super Benefit")
Since the introduction of the "Super Benefit," RVO registration can also happen automatically at the household level. If any adult (18+) in a household receives the subsistence component of the Super Benefit, every adult in that household is automatically listed — not just the person who applied. This data comes directly from the Ministry of Labour and Social Affairs. A household that only qualifies for a different component (for example, the housing component) does not trigger this.
The listing stays active for as long as the household is entitled to the subsistence component, and is removed automatically once that entitlement ends — no action is needed from you or from Betano.
How to check your status or dispute a listing
Betano cannot check, explain, or dispute an RVO listing on your behalf — this sits entirely with the state. To check your status, request removal, or dispute a registration, contact the Ministry of Finance directly.