If you win a Master tournament, your prize will be paid within 48 hours of the tournament ending.
If your account becomes excluded from participation between winning and the prize being allocated, the prize will not be paid out. See "Why can't I participate in a Master tournament?" for more on exclusions.
If your prize hasn't arrived within 48 hours of the tournament ending, please contact our Customer Support through one of the communication channels available in the footer of this page.