This self-service option lets you reactivate your account directly via the Virtual Assistant, without needing to contact Customer Support separately, if it became inactive due to 24 consecutive months with no login. See "What happens if my account becomes inactive?" for the full policy.
Eligibility
This option is available only if:
- Your account has been inactive for at least 24 months.
It does not apply to:
- Accounts restricted through Take a Break or the Self-Exclusion Registry (RVO).
- Accounts where account deletion has been requested.
How to reactivate your account
- Go to the login page.
- Enter your login details as usual.
- You'll see a message indicating your account is inactive.
- Select the reactivation option shown on the screen to connect with the Virtual Assistant.
- Follow the steps to complete the process.
Once completed, your account will be reactivated automatically, and you can start using it again.
If this option isn't available to you or doesn't work, fill out the contact form at the bottom of any Help Center page with the email address linked to your account.