If odds, matches, or your betslip aren't loading or updating correctly, work through the steps below:
- Check that your internet connection is stable.
- Refresh the page or restart the app.
- Log out and log back in to your account.
- Try a different browser or device to rule out a device-specific issue.
- Clear your browser cache or reinstall the app.
Still not working? Please contact our Customer Support through one of the communication channels available in the footer of this page. Include your device model, operating system version, and any error messages you saw — this helps us diagnose the issue faster. If the issue is specifically with "Join the Action" not loading events, see "What is Join the Action?" first to confirm you're using the feature as intended.